Privacy Policy

1. Data Controller

The party responsible for the processing of data on this website is:

Basnetbase GmbH
Burggasse 142
1070 Wien
Director: Lukas Fuchs
Share Capital: 10.000 €
Email: [email protected]
Phone: 01 396 91 64

2. Collection and Purpose of Data Processing

We process personal data in the following instances:

• Contact Form: Name, email address, and message to respond to your inquiry.
• Email and Phone Communication: Contact details to coordinate appointments and cost estimates.

Processing is carried out solely to enable the requested services (e.g., guitar setup or piano tuning) and to ensure professional communication with our clients.

3. Legal Basis

Processing is based on the following grounds of the General Data Protection Regulation (GDPR/DSGVO) and the Austrian Data Protection Act (DSG):

• Art. 6 Para. 1 lit. b GDPR: Performance of a contract or pre-contractual measures.
• Art. 6 Para. 1 lit. a GDPR: Your explicit consent (e.g., when submitting the contact form).
• Art. 6 Para. 1 lit. f GDPR: Legitimate interest in efficient communication with our customers.

4. Data Transfer to Third Parties (FormSubmit)

To transmit messages via our contact form, we use the service FormSubmit (formsubmit.co). By using this service, the data you enter is transferred to servers located in the USA.

Please note that the USA is not considered to have an adequate level of data protection within the meaning of the EU. However, FormSubmit ensures security standards for data transmission. By submitting the form, you consent to this transfer.

5. Hosting and Infrastructure

Our website is hosted by the following provider:

easyname GmbH
Canettistraße 5/10
1100 Wien

The host processes data within the framework of a processing agreement to provide the technical infrastructure.

6. Storage Period and Deletion

We store your data only as long as it is necessary to achieve the purpose of use or as required by statutory retention periods (e.g., tax law obligations).

Inquiries via the contact form are deleted after the communication is completed, unless a contractual relationship is established. To manage consent, we use a key in localStorage under the name bsnt-consent, which is valid for 180 days.

Further details regarding our business terms can be found in our Terms and Conditions.

7. Your Rights as a Data Subject

Under the GDPR, you have the following rights:

• Right to access the data we have stored about you.
• Right to rectification of inaccurate data.
• Right to erasure ("Right to be forgotten").
• Right to restriction of processing.
• Right to data portability.
• Right to object to the processing.

Please send your request to [email protected].

8. Supervisory Authority and Jurisdiction

In the event of data protection violations, you have the right to contact the competent supervisory authority:

Österreichische Datenschutzbehörde (DSB)
Barichgasse 40-42
1030 Wien
https://www.dsb.gv.at

The place of jurisdiction for all disputes arising from this declaration is Wien. The provisions of the TKG 2021, the KSchG, and the FAGG apply.