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Neubau | Mon-Fri 10-7, Sat 11-4
01 396 91 64 | By appointment only

Accessibility Statement

The legally binding version is the German language version: Barrierefreiheit

Basnetbase GmbH is committed to ensuring that its digital content is accessible to all individuals, regardless of their physical or technical capabilities. This statement outlines the current state of accessibility on our website and our ongoing efforts to provide an inclusive experience for all musicians and clients.

At a Glance:
  • We align our development with the WCAG 2.2 Level AA guidelines.
  • The website is fully navigable via keyboard.
  • We utilize high contrast and semantic HTML to support screen readers.
  • Accessibility feedback is processed within 24 hours.

1. Compliance Status

We strive to meet the requirements of the European Accessibility Act and the Web Content Accessibility Guidelines (WCAG) version 2.2 at the AA level. The website is currently in a state of partial compliance. We are continuously working to identify and remove barriers to ensure a non-discriminatory user experience for all visitors of our instrument workshop.

2. Implemented Measures

To improve accessibility, we have integrated the following technical standards:

  • Keyboard Navigation: All interactive elements can be accessed without a mouse. A skip-link is provided to allow users to jump directly to the main content.
  • Visual Design: Color combinations have been tested for sufficient contrast to optimize readability for users with visual impairments.
  • Structure: We employ a strict hierarchical heading structure (h1-h4), facilitating efficient navigation for screen reader users.
  • Media: All images include descriptive alt-texts. We avoid automatic animations, which can be disabled via the prefers-reduced-motion system setting.

For more details on how we handle data related to accessibility tools, please refer to our Privacy Policy.

3. Known Limitations

Despite our best efforts, some limitations may still exist:

  • Certain complex pricing tables in the services section may be difficult to interpret for older versions of screen reading software.
  • Interactions with external map links (OpenStreetMap) are subject to the accessibility standards of the third-party provider.

Please note that the photographs used on the website are illustrative.

4. Feedback and Contact

If you encounter any accessibility barriers or have suggestions for improvement, please contact us directly. We will review your request and respond within 24 hours, in accordance with our business rules.

Basnetbase GmbH
Burggasse 142, 1070 Wien
Email: [email protected]
Phone: 01 396 91 64

5. Enforcement Procedure

If you are not satisfied with our response to an accessibility report, you may contact the relevant supervisory authorities. In Austria, for data-related aspects, this is the Österreichische Datenschutzbehörde (DSB), Barichgasse 40-42, 1030 Wien. For general consumer rights, the provisions of the Konsumentenschutzgesetz (KSchG) apply. The place of jurisdiction for all disputes is Wien.

Updated on 12 October 2026